Eduardo Escobar

Total activity

32
Last activity

March 22, 2023 21:21
Member since

January 05, 2022 23:13
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Votes

6
Subscriptions

9

Activity overview

Latest activity by Eduardo Escobar

Eduardo Escobar commented, March 22, 2023 21:21
Is Omnichannel routing available for Voicemails? I want voicemail tickets to be routed the same as email
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- Eduardo Escobar
- Created March 22, 2023 21:21
- 0 votes
Eduardo Escobar commented, March 14, 2023 16:48
Where do Voicemail transcriptions go? I'm not seeing them on the ticket anywhere? I also see usage chargers for them but I have not seen any
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- Eduardo Escobar
- Created March 14, 2023 16:48
- 0 votes
Eduardo Escobar commented, January 17, 2023 22:40
Nicole Saunders Thanks! That helps!
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- Eduardo Escobar
- Created January 17, 2023 22:40
- 0 votes
Eduardo Escobar commented, January 11, 2023 17:02
Hello, great feature. When our agents are using messaging, they get a ding are prompted to accept a conversation here: Once I turn this on, they do no get that. How do I make that happen again wit...
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- Eduardo Escobar
- Created January 11, 2023 17:02
- 0 votes
Eduardo Escobar commented, January 10, 2023 18:43
Where can I fond the reporting for Agent status? How long they've been in each status, etc. Also where can I find what status all my agents are in currently? (Live reporting)
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- Eduardo Escobar
- Created January 10, 2023 18:43
- 1 vote
Eduardo Escobar commented, January 10, 2023 18:39
Hello, how can I see all my agent's status at once? As in, check to see how is Online Status and Away staus?
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- Eduardo Escobar
- Created January 10, 2023 18:39
- 1 vote
Eduardo Escobar commented, January 04, 2023 17:48
Hello team, is there any update on using tables in content blocks yet?
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- Eduardo Escobar
- Created January 04, 2023 17:48
- 1 vote
Eduardo Escobar commented, December 05, 2022 16:33
Hello, is there any way to make the content block visible to only certain users? I'd like to add a content block to an article that's only visible to signed-in users
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- Eduardo Escobar
- Created December 05, 2022 16:33
- 0 votes
Eduardo Escobar commented, May 11, 2022 20:01
Is it possible to apply tags to visitor based on the language their using? Example, if the customer starts the chat in Spanish, how can I route that to a Spanish agent? Thanks
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- Eduardo Escobar
- Created May 11, 2022 20:01
- 0 votes
Eduardo Escobar commented, March 29, 2022 16:32
Hello, I'm not seeing the "Sandbox" option in the admin site. Is there something I'm missing?
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- Eduardo Escobar
- Created March 29, 2022 16:32
- 0 votes