Julia
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Total activity32
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes9
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Subscriptions11
Activity overview
Latest activity by Julia-
Julia commented,
Hi Agnieszka Czajka, Thank you for the reply. I have signed up but haven't received a confirmation, nor have I seen any changes in the environment. Can you confirm that my registration has gone thr...
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Julia commented,
Hi, I've tried registering but I cannot enter since the link isn't open. Can you help me register for the Beta program? Kind regards, Julia
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Julia commented,
I would like to add the feature to search on the contact/company card for a specific email or even note. When a user needs to search for an email not send by that user, there is currently no other ...
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Julia created a post,
Starring e-mails in Sell
CompletedFeature Request Summary: It should be possible to star e-mails in Zendesk. Description/Use Cases: When a customer sends an email that the Sell user wants to easy retrieve in a later stage he/s...
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Julia created a post,
Attachments icon on contact card
When a customer send an email with an attachment, you can see the attachment icon in the Communication Center. However, when you go to the contactcard, the icon is not visible. You can only see th...
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Julia commented,
Hi Dianne, Thank you for the reply! This does work for the agenda, but not for the task scheduling. I think the trick you mention does not work for this one. Do you have any other advice? Kind re...
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Julia commented,
Hi there! When the language is set to English (US) the standard agenda settings are set from Sunday to Monday. Can this be changed to Monday to Sunday? In Dutch this is the case, but in English it...
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Julia commented,
Dane, thank you for the reply. It makes sense for forwarded emails, but what about clicks in the link that was included? I have a user case in which there have been 61 clicks on a link. It is hard...
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Julia created a post,
Permissions for deleting e-mails/notes
Feature request summary: It would be great that if you are using a user hierarchy, Admins can have additional permissions to delete notes and emails. Use case:A manager wanted to delete an email f...
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Julia commented,
Hi, I was wondering what happens when the customer forwards the email to someone else. For example: I send an email to a customer with a link who forwards my mail to the team. Everyone in the team ...