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Alex M

Joined Feb 14, 2022

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Last activity Sep 11, 2023

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ACTIVITY OVERVIEW

Latest activity by Alex M

Alex M commented,

CommentTicket customization

Is there a max number of custom statuses that can be set? Also curious if there is any plans on implementing the ability to delete custom statuses in the future or if that needs to be a request? Thanks for the information.

View comment · Posted Aug 17, 2023 · Alex M

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Alex M commented,

Community comment Feedback - Ticketing system (Support)

Alina Wright - any progress on Private groups and suspended tickets? very interested to see solutions as we have a very similar position to JN Lights 3rd bullet point.

View comment · Posted Aug 09, 2023 · Alex M

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Alex M commented,

Community comment Feedback - Ticketing system (Support)

4 years since initial idea submission, is it possible to have an official response on this idea from ZenDesk.

View comment · Posted Sep 16, 2022 · Alex M

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Alex M commented,

CommentManaging your email

Is there anyway to see a log of actions taken on Suspended tickets? See what agent recovered or deleted the items in the suspended tickets. 

View comment · Posted Sep 12, 2022 · Alex M

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Alex M commented,

CommentCustomizing reports

I Believe that this document is outdated with recent updates to the layout. Duplication appears to be changed as there is no longer a pen icon next to the metrics in the drop down but an eye, which brings up the standard calculated metrics panel on the right where the duplication option looks to be located now.

View comment · Posted Jul 01, 2022 · Alex M

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Alex M commented,

Community comment Feedback - Ticketing system (Support)

Also requesting the feature to allow for importing of an excel with additional fields for an already existing ticket field. Doing updates to ticket fields with over 200 values is very time intensive where a simple excel document can take minutes to setup saving hours of work.

Also its 2022 and this submission is from 2018, can we get an update from Zendesk on what the status of this request is? If this product feature isn't on the road map than our company will have to look for alternatives work flows to this type of ticket field usage.

View comment · Edited May 20, 2022 · Alex M

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Alex M commented,

CommentTicket customization

Also requesting the feature to allow for importing of an excel with additional fields for an already existing ticket field. Doing updates to ticket fields with over 200 values is very time intensive where a simple excel document can take minutes to setup saving hours of work.

View comment · Posted May 19, 2022 · Alex M

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