Y

It's been a couple of weeks, can anyone help?

Hey, everyone. I've been trying to set up the help center in favor of just starting a chat but I've had couple of issues with that.

Firstly, I'm not sure I'm able to even change any setting of the help center screen at all. I'm doing this on iOS currently, and according to the docs here I should be able to remove the ticket creation from the screen. However, the method/field I got is `showContactOptions` instead of `hideContactSupport`. While this is fine and might be omission in the docs, the setting doesn't work at all. I have it set here (tried both method and field) as shown here but the help center screen still has the button. Could you point me to what am I missing?

Secondly, as a follow-up of the first issue I believe, setting any engines doesn't work, either. I would love to have the ability to start a chat instead of a ticket with the chats (I guess tickets?) being sorted the way the tickets are now ordered in the help center screen. Is that even possible? I read that you could add the answerbot (currently not working for me) so I'd imagine the chat should work, too, but since even the answerbot doesn't work I'm not sure what are my options here.

I'm using Xcode 13.1 and all the dependencies released in May (Core, Messaging, MessagingApi, AnswerBotProviders, AnswerBot, ChatProviders, Chat, Support, SupportProviders). I also tried the sample iOS app here, the SampleObjectiveC in particular. I even tried to change to the latest libraries in the sample but I couldn't find the latest SDKConfigurations in github, so that didn't work out, either.

Any help would be appreciated.

Thanks,

Y

Mick O'Donnell Firstly, thank you for your help, that worked!

However, I am unsure of the relation of the libraries' identities. I indeed wanted to implement Chat with a bot, but I was under the impression setting identity in the aforementioned way should work (since changing the identity did get me the user's email and name).

Still, thank you for helping!

Hey, everyone. I'm trying to setup the Zendesk chat on mobile so that both not logged and logged users to be able to chat with support. Everything worked fine but until I tried logging in/out of the app. According to the docs here, this is what's supposed to happen when one changes the identity this would override your user's identity, removing tickets and any other stored information. I can clearly see that the identity has been changed, evidence being the transcript I've gotten in the attachment (what I'm doing is setting an anonymous identity with or without name). You can see the same user becomes different people, which is really not something you're expected to see. Could you point me to a correct way of implementing this so different users don't have access to the same chat?