Roni Gartley

Why is the "requestor" not an option to pull into the filter views for the BETA and existing version of the request page? 

Our clients would find it useful when monitoring "organization" requests from different departments that submit tickets to us in support. They have open every ticket in order to see who submitted it. This is not solving the highlighted portion of your reason for the BETA requests feature. 

In the new help center BETA requests view - our clients cannot refresh the screen - it does not auto refresh when they try to search for tickets or clear the filters they've set - hitting the refresh in the browser does not work. We had to turn it off - our clients could not see their tickets once turned on.