Jessica C

1. Talk
2. ...
3. Call routing, greetings, IVR, and recordings
4. Can I route Talk calls to all agents at once or to specific individual agents?

Can you clarify this sentence? New calls are routed first to the agent that is available for the longest time, with the longest time elapsed since they last answered a call. Is it the time in an av...

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• Jessica C
• Created April 25, 2023 20:35
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Zendesk Talk - Warm transfer to Agent groups

+1 This is a very basic function. I am learning there are many basic functions this platform simply does not support. Very frustrating and disappointing!

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• Jessica C
• Created February 01, 2023 17:28
• 0 votes

1. Community
2. Feedback - Admin Center
3. Exporting Team member list

+1 I went to export and just found out we lost the functionality, so I totally agree!

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• Jessica C
• Created September 29, 2022 17:06
• 0 votes

1. Support
2. ...
3. Views, ticket status, and ticket fields
4. How do I filter my views by ticket subject?

This is incredibly frustrating to find out. This should be an mandatory option since you are a HelpDesk solution!

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• Jessica C
• Created June 14, 2022 16:45
• 4 votes