Recent searches
No recent searches

Sharuk Ahmad
Joined Aug 14, 2023
·
Last activity Mar 25, 2024
Following
0
Followers
0
Total activity
7
Vote
1
Subscriptions
3
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Sharuk Ahmad
Sharuk Ahmad commented,
I installed the app and it seems like when I enter the number and hit the Confirm button it just grays out and nothing happens. Have tried this on both Chrome and Edge multiple times, have had no luck, thoughts?
View comment · Posted Mar 25, 2024 · Sharuk Ahmad
0
Followers
0
Votes
0
Comments
Sharuk Ahmad commented,
Hi All - I am trying to setup a webhook to automatically CC one end user each time a ticket is submitted. My initial problem is that I keep getting the following msg each time I am trying to test the webhook. Any help would be appreciated.
Response Body: {"error":"Couldn't authenticate you"}
My current Webhook setup:
Endpoint URL*: https://myorg.zendesk.com/api/v2/tickets/{{ticket.id}}.json
Request Method: PUT
Request Format: JSON
Authentication: Basic authentication
Username: myemail.org/API Token
Password: API Token
Note: I created a new API Token for Webhook
View comment · Posted Aug 22, 2023 · Sharuk Ahmad
0
Followers
0
Votes
0
Comments
Sharuk Ahmad commented,
We are facing the same issue as John Watts & Mark de Leeuw, this is resulting in a lot of manual work & in-efficiency. End users are submitting tickets with required info. being '-' value, when in fact the field validations should work properly. Please provide an update on a fix or a workaround.
View comment · Edited Aug 14, 2023 · Sharuk Ahmad
0
Followers
0
Votes
0
Comments