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Sharuk Ahmad's Avatar

Sharuk Ahmad

Joined Aug 14, 2023

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Last activity Mar 25, 2024

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ACTIVITY OVERVIEW

Latest activity by Sharuk Ahmad

Sharuk Ahmad commented,

CommentUsing Built by Zendesk apps

I installed the app and it seems like when I enter the number and hit the Confirm button it just grays out and nothing happens. Have tried this on both Chrome and Edge multiple times, have had no luck, thoughts? 

View comment · Posted Mar 25, 2024 · Sharuk Ahmad

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Sharuk Ahmad commented,

CommentExtending Zendesk

Hi All - I am trying to setup a webhook to automatically CC one end user each time a ticket is submitted. My initial problem is that I keep getting the following msg each time I am trying to test the webhook. Any help would be appreciated.

Response Body: {"error":"Couldn't authenticate you"}

My current Webhook setup:

Endpoint URL*: https://myorg.zendesk.com/api/v2/tickets/{{ticket.id}}.json

Request Method: PUT

Request Format: JSON

Authentication: Basic authentication

Username: myemail.org/API Token

Password: API Token

Note:  I created a new API Token for Webhook

 

 

View comment · Posted Aug 22, 2023 · Sharuk Ahmad

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Sharuk Ahmad commented,

Community comment Feedback - Ticketing system (Support)

We are facing the same issue as John Watts & Mark de Leeuw, this is resulting in a lot of manual work & in-efficiency. End users are submitting tickets with required info. being '-' value, when in fact the field validations should work properly. Please provide an update on a fix or a workaround.

View comment · Edited Aug 14, 2023 · Sharuk Ahmad

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