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Tom Yang
Joined May 11, 2022
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Last activity May 11, 2022
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Tom Yang commented,
Community comment Feedback - Ticketing system (Support)
Hi. Similar to having the ability to query by "follower", I also think it would be important to be able to query by "Creator/Submitter". We have a use case where our internal agents are creating tickets on behalf of End Customers, we want the requester to be the customers themselves but still allow the owner of the ticket (Creator) to track all these tickets.
Asking our agents to go to their profile and look for tickets they're following unfortunately is not an elegant solution.
View comment · Posted May 11, 2022 · Tom Yang
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