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Sten Olsson
Joined Nov 03, 2021
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Last activity Nov 08, 2021
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Latest activity by Sten Olsson
Sten Olsson commented,
Hi Sean, Erwin,
Problem solved at our end, it was the Outlook 365 server who did not approve forwarding of e-mails outside our domain.
Thank you very much for your help.
Have a nice day.
Best regards, Sten
View comment · Posted Nov 08, 2021 · Sten Olsson
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Sten Olsson commented,
Hi.
When trying to verify forwarding our support mail address, the forwarded mail is not accepted by our Zendesk domain support mail. The message comes back saying:
==========
Delivery has failed to these recipients or groups:
"Our sending/forwarding email address here."
Your message wasn't delivered because the recipient's email provider rejected it.
Diagnostic information for administrators:
Generating server: AM0PR0302MB3316.eurprd03.prod.outlook.com
"Our sending/forwarding email address here."
Remote Server returned '550 5.7.520 Access denied, Your organization does not allow external forwarding. Please contact your administrator for further assistance. AS(7555)'
==========
"Your organization does now allow external forwarding."
Is that our organization in Zendesk? If so, have I missed to make some setting right for this to work?
Support address works, SPF works, the DNS settings work, all verified.
Thanks in advance.
Best regards, Sten
View comment · Posted Nov 03, 2021 · Sten Olsson
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