Raymond

Hi Amie,

Thanks for reaching out. However, there is no metric -- I am unable to create it. Do you want me to post the formula that I am trying to use to create the metric?

Hello,

I am writing this post because I am doing the Zend Explore Free Training for my job. I am stuck in the exercise for creating a calculated metric. I keep getting an error that the format is incorrect. I made sure to type it out just in case  I was pasting invisible characters. 

I was reviewing the previous forum post and I did not notice any similar issue.

Thanks for the help in advance.

Hi @...

Firstly, I would like to apologize for the delayed reply. The web widget that we are using employs messaging and flow builder. Please let me know if you require more information

Hi @...,

Thank you for letting me know! I have one more follow-up question our chatbot does not recognize the phrase "path notes" but it does recognize "path%notes" and pull up the relevant KB article. I was wondering what may be causing this and if it is possible to fix this.

PS: Feel free to remove this comment if it is outside the scope of this community forum.

Hi Zendesk,

Firstly, I would like to thank you for the great article. Does the labeling feature on Zendesk support the space character? For example,  would I be able to add the label "patch notes" or would I have add the label as "patchnotes" or "patch_notes"