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Oscar Valecillos
Joined Jun 09, 2022
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Last activity Jan 22, 2024
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Latest activity by Oscar Valecillos
Oscar Valecillos commented,
Hi, is this valid for Sunshine Conversation as well? If I send the external_id on the SunCo JWT the user is not recognized on Zendesk
View comment · Posted Jan 22, 2024 · Oscar Valecillos
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Oscar Valecillos commented,
Hi, I'm having troubles to retrieve all users with a valid phone number. I'm using the following query:
phone:* -phone:none role:end-user
But comparing with the UI, I can see that a lot of information is missing, any ideas what is the best approach to do this?
View comment · Posted Jan 10, 2024 · Oscar Valecillos
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Oscar Valecillos commented,
Hi, did you find a solution? Jysk IT en del af Sagro I/S
View comment · Posted Jan 10, 2024 · Oscar Valecillos
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Oscar Valecillos commented,
Hello.
Is there a way to search by wildcards? Like all users with a valid phone number, I tried using "*" in the phone field, but it didn't help.
View comment · Edited Jan 10, 2024 · Oscar Valecillos
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Oscar Valecillos commented,
Hi
Does the view automatically refresh to show the Next SLA Breach updates? If so, how often it is?
Thank you.
View comment · Posted Jun 09, 2022 · Oscar Valecillos
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