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Oscar Valecillos

Joined Jun 09, 2022

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Last activity Jan 22, 2024

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ACTIVITY OVERVIEW

Latest activity by Oscar Valecillos

Oscar Valecillos commented,

CommentWeb Widget documentation

Hi, is this valid for Sunshine Conversation as well? If I send the external_id on the SunCo JWT the user is not recognized on Zendesk

View comment · Posted Jan 22, 2024 · Oscar Valecillos

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Oscar Valecillos commented,

CommentTicket basics

Hi, I'm having troubles to retrieve all users with a valid phone number. I'm using the following query:

 

phone:* -phone:none role:end-user

 

But comparing with the UI, I can see that a lot of information is missing, any ideas what is the best approach to do this?

View comment · Posted Jan 10, 2024 · Oscar Valecillos

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Oscar Valecillos commented,

Community comment Feedback - Admin Center

Hi, did you find a solution? Jysk IT en del af Sagro I/S

View comment · Posted Jan 10, 2024 · Oscar Valecillos

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Oscar Valecillos commented,

CommentUsing Built by Zendesk apps

Hello.

 

Is there a way to search by wildcards? Like all users with a valid phone number, I tried using "*" in the phone field, but it didn't help.

View comment · Edited Jan 10, 2024 · Oscar Valecillos

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Oscar Valecillos commented,

CommentMeasuring success

Hi

Does the view automatically refresh to show the Next SLA Breach updates? If so, how often it is?

Thank you.

View comment · Posted Jun 09, 2022 · Oscar Valecillos

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