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Delaney F.

Joined Nov 11, 2021

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Last activity Mar 02, 2022

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ACTIVITY OVERVIEW

Latest activity by Delaney F.

Delaney F. commented,

CommentWriting formulas

Hi Zendesk Team -- I am using the SUM (% Achieved SLA) metric to track our achievement rate over the last 30 days. 

I want to add a constant threshold, let's say at 90% for example, and have it added as a horizontal line on this graph. I would then like to calculate the amount of time we are above this threshold for the given time period (past 30 days in this example). I would like to be able to adjust the threshold, i.e. change it from 90% to maybe 95% in the future. Please advise. Thanks!

View comment · Posted Jan 13, 2022 · Delaney F.

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Delaney F. commented,

CommentTicket customization

 

Zenny Desk

Hi -- We have a triaging process that involves marking the issue type in ticket form A, then moving it to a new view and updating to ticket form B. Is there a way to carry the issue type populated in form A to form B automatically? Thanks!

View comment · Posted Nov 16, 2021 · Delaney F.

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Delaney F. commented,

CommentExplore recipes

Hi -- I just started using the ticket tracking app, so i'm not anticipating to see a large amount of data but I do have time logs visible in tickets and see the app is tracking time. When I then go to explore and and run the queries as outlined above, my graphs are not populated with any data. Why would this be happening? 

 

View comment · Posted Nov 13, 2021 · Delaney F.

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