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Delaney F.

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Activity overview

Latest activity by Delaney F.
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    Delaney F. commented,

    Hi Zendesk Team -- I am using the SUM (% Achieved SLA) metric to track our achievement rate over the last 30 days.  I want to add a constant threshold, let's say at 90% for example, and have it add...

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    Delaney F. commented,

      Zendesk Team Hi -- We have a triaging process that involves marking the issue type in ticket form A, then moving it to a new view and updating to ticket form B. Is there a way to carry the issue ...

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    Delaney F. commented,

    Hi -- I just started using the ticket tracking app, so i'm not anticipating to see a large amount of data but I do have time logs visible in tickets and see the app is tracking time. When I then go...

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    Delaney F. commented,

    Hi -- this may be impossible but would there be any way to have automatic replies not trigger the reopening of a ticket/email notification of a reply? Often, when we have to email 3rd party recipie...