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Ylan Muller's Avatar

Ylan Muller

Joined Dec 20, 2021

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Last activity Dec 20, 2021

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Latest activity by Ylan Muller

Ylan Muller created a post,

Post Feedback - Help Center (Guide)

We have created a second management permission profile in Guide to allow agents to have additional privileges on articles. The build-in Admin profile always gets set as the default and when folks on our team write new articles, they may forget to change the "managed by" field to allow for non-admins to make modifications. 

Right now we have to periodically go in, filter on every article that doesn't have the proper "managed by" setting applied, and mass-update them. 

It would be nice to be able to set a different default setting that applies site-wide.

Posted Dec 20, 2021 · Ylan Muller

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