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Scott Mullikin

Joined Dec 21, 2021

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Last activity Dec 21, 2021

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Scott Mullikin commented,

CommentAdditional ticket channels

I am testing Chat and we are unable to transfer a chat to another Agent.  I followed your example above.  When attempting to transfer the chat the response we receive is:

"End Chat     This will close the current session.  Would you still like to end the chat?"  

What is causing this?  Is there a setting we need to update?  Thanks!

 

View comment · Posted Dec 21, 2021 · Scott Mullikin

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