Carl Hajal
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Total activity15
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Last activity
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Member since
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Activity overview
Latest activity by Carl Hajal-
Carl Hajal commented,
Can we have the answer bot send an email to the agent (assignee) instead of the requester? The suggested articles are not always accurate but it would be nice to prompt the agent with the suggested...
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Carl Hajal commented,
Can I get a macro to submit a ticket? in other words, can I apply the macro so the email will be automatically sent without having to click the submit button? Thank you
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Carl Hajal commented,
Hello Zendesk Community, Is there a possible way to generate a report that shows per day/week how much time an agent spent on his/her tickets? Thank you
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Carl Hajal commented,
Hello, is it possible for light agent email replies (reply all from their own emails) to appear as a public comment? When the reply is a private comment the ticket does not go from pending to ope...
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Carl Hajal commented,
Hello, If an agent replies from their email the comment is public but if a light agent replies via their email the comment is private! Did zendesk publish an update or new settings to allow light a...
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Carl Hajal commented,
Hello, In email side conversation, would it be possible to have an automatic link to the ticket in the signature of the email? Slack side conversations include a link to the case and the case num...
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Carl Hajal commented,
+1On our end, if an agent mischaracterized a situation or new info came to light, we would like to be able to add it and change tags.