Carl Hajal
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Total activity11
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Last activity
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Activity overview
Latest activity by Carl Hajal-
Carl Hajal commented,
Hello Zendesk Community, Is there a possible way to generate a report that shows per day/week how much time an agent spent on his/her tickets? Thank you
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Carl Hajal commented,
Hello, is it possible for light agent email replies (reply all from their own emails) to appear as a public comment? When the reply is a private comment the ticket does not go from pending to ope...
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Carl Hajal commented,
Hello, If an agent replies from their email the comment is public but if a light agent replies via their email the comment is private! Did zendesk publish an update or new settings to allow light a...
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Carl Hajal commented,
Hello, In email side conversation, would it be possible to have an automatic link to the ticket in the signature of the email? Slack side conversations include a link to the case and the case num...
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Carl Hajal commented,
+1On our end, if an agent mischaracterized a situation or new info came to light, we would like to be able to add it and change tags.