Nancy
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Total activity8
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Last activity
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Activity overview
Latest activity by Nancy-
Nancy commented,
Thank you Hiedi Kysther! I'm wondering how user replies to a closed ticket since we didn't let closed ticket shown on user's end. Or did they just reply via the email? since our mobile SDK tickets ...
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Nancy commented,
Hi Jennifer, just noticed that there's a Channel called: Closed Ticket. Could you help provide a bit more info on this? thanks!
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Nancy commented,
Thanks DJ! Looks like we're only receiving this error message on 5/9, not sure if there's any change in the system or not, it's now resolved, thank you!
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Nancy commented,
Hi, We just found out that there's an update on the ticket field/tag rule and it's really bothering us - we can no longer use slash (/) for our ticket tags. However, there are several tag we've b...