Michael J

We already have a phone system setup though Sangoma, and are not looking to move to a new phone system. What we are looking for however is the ability to pause our chat state while a phone call comes in automatically, or pause our phone state if on a chat. 

To take advantage of Talk and Chat - and the ability to pause one state while on the other. ie. If you are on a chat you won't get a call, and vise versa. Is it possible to forward calls that come into Talk to your own carrier? The pricing for inbound calls per minute will become overwhelmingly high when you're processing about 65,000 minutes a month. 

Thank you for the response Heather, however the custom field does show up under the Add Conditions section, however it does now show up under the Add Action.  IP address is a text field and it shows up under Add Condition but no Add Action. 

Below is the Add Condition section. 

Below is the Add Actions section 

I added a custom Text field -- however when creating a trigger, I do not see it is available to select as an actionable item. I only see my drop down custom fields. Is this WAD (working as designed) or am I missing something?