Recent searches
No recent searches
Support Agent Test
Joined Nov 06, 2021
·
Last activity Nov 06, 2021
Following
0
Followers
0
Total activity
7
Votes
5
Subscription
1
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Support Agent Test
Support Agent Test commented,
Community comment Feedback - Ticketing system (Support)
+1 on this functionality. As another user shared, we would love the ability for end-users to escalate cases from their case center. Having some triggers to auto detect some keywords seems to be excessive, and customers should be given a chance to call in for an escalation when they think it is necessary.
@... Do you know if this has been taken into consideration, considering the amount of activity in the thread?
View comment · Edited Nov 06, 2021 · Support Agent Test
0
Followers
1
Vote
0
Comments