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Jacqui T

Joined Feb 10, 2022

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Last activity Apr 12, 2024

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ACTIVITY OVERVIEW

Latest activity by Jacqui T

Jacqui T commented,

Community comment Feedback - Reporting and analytics (Explore)

Businesses: Hi, we're a business, using your software designed for businesses, and we'd like to do some reporting based on business days only

Zendesk: Hmm, I dunno, sounds like a bit of a unique requirement to me

View comment · Posted Apr 12, 2024 · Jacqui T

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Jacqui T commented,

Community comment Feedback - Ticketing system (Support)

This has been marked as 'Completed' but has not actually been completed? The only solution offered is if the ticket raised is in a private group, which is only a solution for a limited number of scenarios, and not what this community post is asking about.

View comment · Posted Jan 15, 2024 · Jacqui T

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Jacqui T commented,

CommentBusiness rules

Is there a way to access the ID's behind lookup values in placeholders?

To expand - if I have a custom field which is a lookup type for organisation, the placeholder {{ticket.requester.custom_fields.}} gives me the name of the organisation selected. Is there a way for me to access the ID in a placeholder instead?

View comment · Posted Aug 29, 2023 · Jacqui T

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Jacqui T commented,

CommentWriting formulas

Eugene Orman

The DATE() function no longer works on text values. In fact the formula validator specifically says it requires numbers as input (though will accept the year as text), see screenshot below (using the example from this document).

While it allows me to pass a text formatted timestamp, I cannot then use the value given as a date in other date functions, such as date_format(), whereas previously it formatted these as expected.

View comment · Posted Jul 27, 2023 · Jacqui T

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Jacqui T commented,

CommentWriting formulas

The DATE functions no longer work as described in this documentation.

For example - the documentation gives the example of using the DATE() function as 'DATE("1995","06","09","13","15","00")' however this now gives an error. It does work if the date parts are provided as number, but as there is no function supplied to convert numbers stored as strings into numbers stored as numbers we can't make use of this.

This behaviour is one of multiple recent changes to how the date functions work and has broken reports for us. It is not described on the previously published article warning of upcoming changes to Explore.

While the example I gave is picked up by the internal validator, none of the other problems now affecting date functions I've encountered have been - validator says it's find, but the report says it's broken with no advice on what the issue is.

View comment · Posted Jul 26, 2023 · Jacqui T

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Jacqui T commented,

CommentTicket customization

Hi Ashwin Raju

You previously said you should have some updates in H1 2023 regarding end user access to lookup fields - are these available yet?

View comment · Posted Jun 28, 2023 · Jacqui T

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Jacqui T commented,

CommentPublishing and sharing dashboards

Hi Ilaria,

I don't have access to the dashboard now as it was a client's one, but I think it was a mistake I'd made where I hadn't selected the right time filter.

Frustrating that I can't remember exactly, I mainly remember the 'face palm' feeling when I spotted the rookie error!

View comment · Posted Jun 08, 2023 · Jacqui T

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Jacqui T commented,

CommentPublishing and sharing dashboards

Hi Justin,

I can't remember what the issue was now, but I think we did solve it.

View comment · Posted Apr 18, 2023 · Jacqui T

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Jacqui T commented,

Community comment Q&A - Apps and integrations

As an update in case anyone else is experiencing the same problem - this is by design and there is no workaround on the Zendesk side. Webhooks sent from Zendesk apparently never follow redirects as a security measure, so endpoints must be configured to not require them.

View comment · Posted Mar 27, 2023 · Jacqui T

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Jacqui T commented,

CommentPublishing and sharing dashboards

When sharing a dashboard the time filters don't seem to work - data filters update as expected, but changing anything on the time filter doesn't update the reports. Is there any way to enable time filters to work on a shared dashboard?

View comment · Posted Feb 10, 2023 · Jacqui T

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