Jacqui Tildesley
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Total activity78
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Last activity
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Activity overview
Latest activity by Jacqui Tildesley-
Jacqui Tildesley commented,
Is there a way to access the ID's behind lookup values in placeholders? To expand - if I have a custom field which is a lookup type for organisation, the placeholder {{ticket.requester.custom_field...
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Jacqui Tildesley commented,
Eugene Orman The DATE() function no longer works on text values. In fact the formula validator specifically says it requires numbers as input (though will accept the year as text), see screenshot b...
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Jacqui Tildesley commented,
The DATE functions no longer work as described in this documentation. For example - the documentation gives the example of using the DATE() function as 'DATE("1995","06","09","13","15","00")' howev...
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Jacqui Tildesley commented,
I'm having issues where I have written a function in line with the documentation, the validator says a function is fine, but when trying to load the report an error says it's incorrectly formatted....
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Jacqui Tildesley commented,
Hi Ashwin Raju You previously said you should have some updates in H1 2023 regarding end user access to lookup fields - are these available yet?
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Jacqui Tildesley commented,
Hi Ilaria, I don't have access to the dashboard now as it was a client's one, but I think it was a mistake I'd made where I hadn't selected the right time filter. Frustrating that I can't remember ...
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Jacqui Tildesley commented,
Hi Justin, I can't remember what the issue was now, but I think we did solve it.
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Jacqui Tildesley commented,
As an update in case anyone else is experiencing the same problem - this is by design and there is no workaround on the Zendesk side. Webhooks sent from Zendesk apparently never follow redirects as...
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Jacqui Tildesley commented,
When sharing a dashboard the time filters don't seem to work - data filters update as expected, but changing anything on the time filter doesn't update the reports. Is there any way to enable time ...
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Jacqui Tildesley created a post,
Webhooks do not honour 307 Temporary Redirects
I have an issue with a webhook sent via a trigger. The server is currently responding with a 307 temporary redirect response, which Zendesk is reporting as a successful call instead of honouring th...