Jacqui Tildesley
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Recent activity by Jacqui Tildesley-
Is there a way to access the ID's behind lookup values in placeholders? To expand - if I have a custom field which is a lookup type for organisation, the placeholder {{ticket.requester.custom_field...
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Eugene Orman The DATE() function no longer works on text values. In fact the formula validator specifically says it requires numbers as input (though will accept the year as text), see screenshot b...
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The DATE functions no longer work as described in this documentation. For example - the documentation gives the example of using the DATE() function as 'DATE("1995","06","09","13","15","00")' howev...
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I'm having issues where I have written a function in line with the documentation, the validator says a function is fine, but when trying to load the report an error says it's incorrectly formatted....
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Hi Ashwin Raju You previously said you should have some updates in H1 2023 regarding end user access to lookup fields - are these available yet?
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Hi Ilaria, I don't have access to the dashboard now as it was a client's one, but I think it was a mistake I'd made where I hadn't selected the right time filter. Frustrating that I can't remember ...
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Hi Justin, I can't remember what the issue was now, but I think we did solve it.
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As an update in case anyone else is experiencing the same problem - this is by design and there is no workaround on the Zendesk side. Webhooks sent from Zendesk apparently never follow redirects as...
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When sharing a dashboard the time filters don't seem to work - data filters update as expected, but changing anything on the time filter doesn't update the reports. Is there any way to enable time ...
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Hi, Is there a way to apply a schedule using the API? Thanks.