Julie Force

I have a drop down that I need to require for the end user to submit a ticket. It is important that the end user specify one of the two options and if I set a default they will skip the question entirely and not update the field to the correct value. However, if I set no default, Zendesk assumes that the blank value is a choice and does nto require the user to choose from the two actual options.  How do I work around this issue?