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Chris Haussler

Joined Dec 27, 2021

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Last activity Apr 11, 2022

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Latest activity by Chris Haussler

Chris Haussler created a post,

Post Feedback - Ticketing system (Support)

Currently, if an agent submits a form on behalf of an end-user, the form does not ensure required fields are filled-out. This allows essential questions to go un-answered, requires manual follow-up to get the information, and has me 're-training' agents.

The response I received from Zendesk Help, "Agents must complete all required fields prior to ticket closure" is unhelpful and does not get the job done.

Fields that are required for form submission are essential to getting the request completed efficiently. If a field is marked 'required' for ticket submission, make all roles fill it out. 

Posted Apr 11, 2022 · Chris Haussler

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Chris Haussler commented,

CommentGetting started with Zendesk Suite

The link in the Business Schedules section:

What timezone applies to my business hours?

...throws a 404 page not found.

View comment · Posted Jan 28, 2022 · Chris Haussler

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Chris Haussler commented,

CommentManaging your email

This article is missing a key piece of information. When the G Suite admin is setting up forwarding, what destination address should be provided?  Is it the default Zendesk Support address in admin->Channels->Talk and email->Email?

Update: Nevermind, the answer is here.

View comment · Edited Dec 27, 2021 · Chris Haussler

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