mithilesh kumar

Hi Pedro,

Thank you for getting back to me.
For example we have set of common agents in a sales & marketing group.
So whenever we need to move the agent from sales to marketing group we have to manually open the agent profile and change the default agent group to marketing.

Is their a way that I can simply add a skill or role to an agent whenever I want to move agent from sales to marketing or vice versa.

Is it possible to create dynamic agent groups in zendesk