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JON RONCAL GOMEZ's Avatar

JON RONCAL GOMEZ

Joined Dec 27, 2022

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Last activity Jul 03, 2023

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ACTIVITY OVERVIEW

Latest activity by JON RONCAL GOMEZ

JON RONCAL GOMEZ commented,

CommentZendesk messaging

Hello!

I need to translate the proactive message depending on the user's language.I tried by using dynamic content but it doesn't work. 

What should I do?

Thanks!

 

 

View comment · Posted Apr 10, 2023 · JON RONCAL GOMEZ

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JON RONCAL GOMEZ commented,

CommentTicket automation and collaboration

Hello!

I have a problem with my side conversations; if my parent ticket is closed but I get a reply on my side conversation I have no information that I get an answer on that side conversation as the parent ticket is closed.

How could I make to create a new ticket to the group informing that there is an answer on the side conversation of a closed ticket?

Thanks!

View comment · Posted Jan 27, 2023 · JON RONCAL GOMEZ

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