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Shane Statham

Joined Jul 03, 2024

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Last activity Aug 20, 2024

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ACTIVITY OVERVIEW

Latest activity by Shane Statham

Shane Statham commented,

CommentEnd users and organizations

Im looking to bulk remove 2 tags from ex agents who are now end users.

 

While we can go through a search and sort by role, we'd prefer the option to bulk remove via API.

 

Is this possible with the Update User API or alternative?

View comment · Edited Aug 20, 2024 · Shane Statham

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Shane Statham commented,

CommentManaging your email

So our team has several Brands. We're having issues when a agent creates a new ticket and changes the brand, the email that is being sent from, is from the incorrect brand.

Is there any way to set a trigger or condition that when the brand is changed from the default, that the email address also changes? 

We are aware of how to manually change it, but agents often forget and it can confuse customers when they get an email from an incorrect brand.

View comment · Edited Jul 03, 2024 · Shane Statham

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