Joel Watson
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Total activity19
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Last activity
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Member since
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Following0 users
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Votes3
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Activity overview
Latest activity by Joel Watson-
Joel Watson commented,
By the way, this is a feature request, not a "please tell me how" because what I'd like to do isn't possible currently without creating a custom ZD app as far as I can tell. Not sure why this was m...
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Joel Watson commented,
Hi Amie! I guess you missed this part of my post: Sure, it would be possible to do something similar using tags macros, and automations, but I'd much rather just have a way to do this via the Subm...
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Joel Watson created a post,
Ability to Snooze tickets
Hi there! I would really love it if there were the built-in capability to "Snooze" a ticket. By that, I essentially mean the ability to update a ticket to "On-hold" status and have it automatically...
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Joel Watson commented,
@... That's right. My initial post was also about that – having every update posted as a new post to the channel (even if you're also threading them) is too spammy. We just want one post for each t...
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Joel Watson created a post,
Native Read Receipts
Hi all! I'd love to have read receipts built into Zendesk without the need for third party applications or extensions. This seems like a pretty core usability feature that should be built into the ...
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Joel Watson commented,
How is there STILL not a trigger for this? It's been nearly 6 years since this basic functionality was requested.
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Joel Watson created a post,
Response time heatmaps in ticket views
Hi there! I would really love to see a feature that, when enabled, adjust the background color for the row of a ticket in list views where this is enabled to indicate how long the ticket has been w...
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Joel Watson created a post,
Slack Integration - Send DMs to users mentioned in internal notes
I would like to have our agents get a DM in Slack whenever they're mentioned in an internal note on a ticket. I was looking into setting this up manually via trigger, but the mention itself in all ...
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Joel Watson commented,
Hey @..., To better understand this, is your expectation that every subsequent update for a ticket is attached to a thread from the original or first post? Yes, that's right. You would be able to...
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Joel Watson created a post,
Slack Integration - Post ticket updates to thread
Hi all! We have a channel in Slack where we have the Slack integration posting for new tickets. We would also like to ticket updates/comments posted in that channel too, but the current implementat...