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Prerana Gupta's Avatar

Prerana Gupta

Joined Dec 10, 2021

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Last activity Sep 15, 2022

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ACTIVITY OVERVIEW

Latest activity by Prerana Gupta

Prerana Gupta commented,

CommentHow to manage the help center

Hi,

Is there a way to add "Title" and "Description" to the attachments such as .docx or .pdf in Zendesk guide KB articles?

Thanks.

View comment · Posted Sep 15, 2022 · Prerana Gupta

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Prerana Gupta commented,

CommentWorking with articles in the knowledge base

Hi Zendesk Team,

Is there a way to have a customized content template for all the existing Knowledge base articles? For instance, headings and sub-headings having different font sizes and colors....

We want to update all existing articles with a standard global template...

 

View comment · Edited Dec 10, 2021 · Prerana Gupta

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