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Luke Harbour
Joined Apr 12, 2022
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Last activity Nov 21, 2022
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Latest activity by Luke Harbour
Luke Harbour commented,
Dane, just checking if there was any update or other work arounds you found for this? Thanks!
View comment · Posted Jun 14, 2022 · Luke Harbour
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Luke Harbour commented,
Hi Heather,
I just tested that but it doesn't seem to be working. Here are my steps:
1. the support email comes into my gmail
2. I forward to our support address including the #assignee self@myemail.com in the first line of the body of the email.
3. it creates a ticket in Zendesk but it's unassigned and the requester is me. Ideally I can open the ticket assigned to me and have the senders from the original email show as the requesters on the ticket.
Are there some triggers I need to set up? Thanks a ton!
View comment · Posted Apr 13, 2022 · Luke Harbour
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Luke Harbour commented,
I remember there was a way to forward emails from my inbox and as long as I included 'assign to + agent's_email' (or some variation of that) in the email body, then it would open a ticket on Zendesk and automatically assign to the agent.
e.g. if I wanted to assign to myself I would just need to add 'assign to luke@company.com'
I can't remember the exact text format though. Does anyone know if this is still an option?
View comment · Posted Apr 12, 2022 · Luke Harbour
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