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Luke Harbour

Joined Apr 12, 2022

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Last activity Nov 21, 2022

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ACTIVITY OVERVIEW

Latest activity by Luke Harbour

Luke Harbour commented,

CommentHow to fix access issues

Dane, just checking if there was any update or other work arounds you found for this? Thanks!

View comment · Posted Jun 14, 2022 · Luke Harbour

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Luke Harbour commented,

Community comment Q&A - Objects, workspaces, and rules

Hi Heather,

I just tested that but it doesn't seem to be working. Here are my steps:

1. the support email comes into my gmail

2. I forward to our support address including the #assignee self@myemail.com in the first line of the body of the email.

3. it creates a ticket in Zendesk but it's unassigned and the requester is me. Ideally I can open the ticket assigned to me and have the senders from the original email show as the requesters on the ticket. 

Are there some triggers I need to set up? Thanks a ton!

View comment · Posted Apr 13, 2022 · Luke Harbour

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Luke Harbour commented,

Community comment Q&A - Objects, workspaces, and rules

I remember there was a way to forward emails from my inbox and as long as I included 'assign to + agent's_email' (or some variation of that) in the email body, then it would open a ticket on Zendesk and automatically assign to the agent. 

e.g. if I wanted to assign to myself I would just need to add 'assign to luke@company.com'

I can't remember the exact text format though. Does anyone know if this is still an option? 

View comment · Posted Apr 12, 2022 · Luke Harbour

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