Recent searches
No recent searches

Leandi Muller
Joined Aug 31, 2022
·
Last activity Dec 27, 2024
Following
0
Followers
0
Total activity
5
Vote
1
Subscriptions
2
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Leandi Muller
Leandi Muller commented,
Very frustrating unfortunately, child tickets are on, side conversations view is toggled on yet still no option to bring these side conversations into a view. Has this been solved yet or has the option been removed entirely?
View comment · Posted Dec 27, 2024 · Leandi Muller
0
Followers
0
Votes
0
Comments
Leandi Muller commented,
Hi Zendesk,
I'm having a hard time with one of my triggers - if anyone can shed some light please?
What I'm trying to achieve:
1. Ticket is created via form
2. Based on a specific selection match
3. Send an auto-response to the requester email and place the ticket into a solved status
4. IF the end-user responds to the email
5. Open the ticket in Zendesk assigned view for a support agent to assist client
What is happening is, that even if the end-user responds - the trigger fires off the auto-response and solves the ticket again so the end-user is stuck in a loop.
How do I solve this issue please?
TIA
View comment · Posted Aug 31, 2022 · Leandi Muller
0
Followers
0
Votes
0
Comments