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Leandi Muller's Avatar

Leandi Muller

Joined Aug 31, 2022

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Last activity Dec 27, 2024

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ACTIVITY OVERVIEW

Latest activity by Leandi Muller

Leandi Muller commented,

CommentViews, ticket status, and ticket fields

Very frustrating unfortunately, child tickets are on, side conversations view is toggled on yet still no option to bring these side conversations into a view. Has this been solved yet or has the option been removed entirely?

View comment · Posted Dec 27, 2024 · Leandi Muller

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Leandi Muller commented,

CommentBusiness rules

Hi Zendesk,

I'm having a hard time with one of my triggers - if anyone can shed some light please?

What I'm trying to achieve:

1. Ticket is created via form
2. Based on a specific selection match
3. Send an auto-response to the requester email and place the ticket into a solved status
4. IF the end-user responds to the email
5. Open the ticket in Zendesk assigned view for a support agent to assist client

What is happening is, that even if the end-user responds - the trigger fires off the auto-response and solves the ticket again so the end-user is stuck in a loop.

How do I solve this issue please?

TIA

View comment · Posted Aug 31, 2022 · Leandi Muller

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