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Katya Stefanova's Avatar

Katya Stefanova

Joined Nov 12, 2021

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Last activity May 26, 2022

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ACTIVITY OVERVIEW

Latest activity by Katya Stefanova

Katya Stefanova commented,

Community comment Feedback - Ticketing system (Support)

I'm also inquiring if you can choose which comment to be at the top ? Can we customise 

View comment · Posted May 26, 2022 · Katya Stefanova

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Katya Stefanova commented,

Community comment Feedback - Help Center (Guide)

Any update on this one ?

Can I upload articles from Excel file - have got 100 to transfer ?

View comment · Posted Dec 07, 2021 · Katya Stefanova

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Katya Stefanova commented,

CommentAI agent basics

trying to activate Answer bot so will start testing on Sandbox.

However none of the articles already created Zendensk are not transferred on Sandbox ?

Does this mean that I have to manually  create every article in Sandbox as well so I can start the testing ? Or is there a way that I can download these from the active Zendesk and then upload on Sandbox ? 

View comment · Posted Dec 03, 2021 · Katya Stefanova

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Katya Stefanova commented,

CommentTicket basics

I've got Rich content in email showing as enabled but we don't get the option for

Changing text color

View comment · Posted Dec 02, 2021 · Katya Stefanova

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Katya Stefanova commented,

CommentUsing AI agents for email and web form

Can you test it in Sandbox ?

We are working with different brands and I have labelled the articles accordingly, but yet I don't to activate the bot and have customers from X brand to be able read the articles related to Y brand etc ? 

View comment · Posted Dec 02, 2021 · Katya Stefanova

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Katya Stefanova commented,

CommentBusiness rules

There is a banner being sent on our emails that are being automatically sent to new requesters, the person who added that originally have left and I'm trying to figure our how to get rid of this banner as it's no longer needed. 

When I go to triggers it only shows me the text on the emails that I can edit but it doesn't show me the banner ?

Is there other menu that I have to go to and edit ?

View comment · Posted Nov 12, 2021 · Katya Stefanova

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