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Katya Stefanova
Joined Nov 12, 2021
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Last activity May 26, 2022
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Latest activity by Katya Stefanova
Katya Stefanova commented,
I'm also inquiring if you can choose which comment to be at the top ? Can we customise
View comment · Posted May 26, 2022 · Katya Stefanova
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Katya Stefanova commented,
Any update on this one ?
Can I upload articles from Excel file - have got 100 to transfer ?
View comment · Posted Dec 07, 2021 · Katya Stefanova
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Katya Stefanova commented,
trying to activate Answer bot so will start testing on Sandbox.
However none of the articles already created Zendensk are not transferred on Sandbox ?
Does this mean that I have to manually create every article in Sandbox as well so I can start the testing ? Or is there a way that I can download these from the active Zendesk and then upload on Sandbox ?
View comment · Posted Dec 03, 2021 · Katya Stefanova
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Katya Stefanova commented,
I've got Rich content in email showing as enabled but we don't get the option for
Changing text color
View comment · Posted Dec 02, 2021 · Katya Stefanova
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Katya Stefanova commented,
Can you test it in Sandbox ?
We are working with different brands and I have labelled the articles accordingly, but yet I don't to activate the bot and have customers from X brand to be able read the articles related to Y brand etc ?
View comment · Posted Dec 02, 2021 · Katya Stefanova
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Katya Stefanova commented,
There is a banner being sent on our emails that are being automatically sent to new requesters, the person who added that originally have left and I'm trying to figure our how to get rid of this banner as it's no longer needed.
When I go to triggers it only shows me the text on the emails that I can edit but it doesn't show me the banner ?
Is there other menu that I have to go to and edit ?
View comment · Posted Nov 12, 2021 · Katya Stefanova
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