Galen Rutledge
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Total activity23
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Last activity
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Activity overview
Latest activity by Galen Rutledge-
Galen Rutledge created a post,
Toggleable description popups on ticket fields for instructing agents.
I am interested in having description popups for ticket fields visible for agents. This would help when agents are using ticket fields, particularly custom ones. It would provide some information ...
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Galen Rutledge commented,
+1 for all the great reasons already given.
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Galen Rutledge commented,
I have not tested this thoroughly, but it seems I am having no success with using: ticket.public_comments_formatted
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Galen Rutledge commented,
Many thanks CJ, Thanks for your time on this,Perhaps I could fill out some more information this issue. Since I was told that what we are seeing is considered "expected behavior" I left detail ou...
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Galen Rutledge created a post,
Using a custom support address should not break allowlist/blocklist functionality
After recent contact with Zendesk support, I have been told that use of a custom email address as a "Support Address" completely breaks blocklist/allowlist functionality.Blocklist/allowlist functio...