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Jack D Williams

Joined Oct 11, 2022

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Last activity Jul 12, 2023

Zendesk Luminary

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ACTIVITY OVERVIEW

Latest activity by Jack D Williams

Jack D Williams commented,

CommentSetting up and managing community

Can you change the order of featured posts or change their titles as they appear on the home page?

View comment · Posted Jul 12, 2023 · Jack D Williams

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Jack D Williams commented,

CommentHow to manage user access

Is there a way to see *who* suspended a user? And is it true that all of their community posts and comments get deleted once they are suspended?

View comment · Posted Jun 16, 2023 · Jack D Williams

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Jack D Williams commented,

CommentCustomer management and profiles

@Jackie I think that's a common problem when using SSO. Or at least I recall that being mentioned somewhere in the past

View comment · Posted Apr 26, 2023 · Jack D Williams

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Jack D Williams commented,

CommentHow to manage user access

What if we have no option but to use SSO? Our organization's names are all correct and certainly aren't "FirstName LastName" – it's really frustrating when a staff member replies to a user on the forum and their name isn't shown. Looks really unprofessional.

View comment · Posted Mar 14, 2023 · Jack D Williams

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Jack D Williams created a post,

Post Feedback - Community Forums (Gather)

 

Feature Request Summary: 

Please make it possible to set certain moderation rules for specific topics. I don't want to have to moderate every comment/post, but I would like to heavily moderate certain areas of the community (feature requests, bug reports, etc.) 

Description/Use Cases: 

We have our feature requests in a topic. Currently, the options are to have no moderation or to have every post and comment moderated.

It would be handy for things such as noticeboards and restricted areas of the forum, where the content needs moderating more to ensure quality.

Business impact of limitation or missing feature:

At the moment every post needs to be moderated, which is time consuming for us and also disappointing for our end users, as their comments and posts are not seen instantly and can delay the conversation.

 

Posted Mar 14, 2023 · Jack D Williams

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Jack D Williams commented,

CommentUsing the knowledge base in Help Center

Is it possible to set certain moderation rules for specific topics? I don't want to have to moderate every comment/post, but I would like to heavily moderate certain areas of the community (feature requests, bug reports, etc.) 

If not, this would be a great addition.

View comment · Posted Mar 10, 2023 · Jack D Williams

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Jack D Williams commented,

CommentCustomer management and profiles

Is there a way to force users to choose a username? It's pretty tiring seeing "FirstName LastName" all over our help center and community.

View comment · Posted Feb 08, 2023 · Jack D Williams

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Jack D Williams commented,

Community comment Feedback - Help Center (Guide)

This feature is a requirement for so many. Would be silly not to prioritize it. Imagine being able to simply drag and drop content from one section to another category....

View comment · Edited Oct 11, 2022 · Jack D Williams

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