Shaun Luong
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Total activity31
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Last activity
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Activity overview
Latest activity by Shaun Luong-
Shaun Luong commented,
Rina and Dane, Done: https://support.zendesk.com/hc/en-us/community/posts/5734197029402-Allow-URLs-and-formatting-in-Proactive-Messages
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Shaun Luong created a post,
Allow URLs and formatting in Proactive Messages
Feature Request Summary: Zendesk Support should allow URLs and text formatting in Proactive Messages. Description/Use Cases: Proactive Message contains hyperlinks to specific webpages, which are us...
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Shaun Luong commented,
The URL is not a script. Apparently, any URL or text with "/" is unacceptable. Most URLs have "/" in them except domain names. Zendesk should allow characters like "/" and treat them as text string...
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Shaun Luong commented,
Hi Dane, I don't understand your answer. When I tried to enter a URL in the proactive message, it gives me an error:
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Shaun Luong commented,
Kassandra Major Yes, agents can go back and see Closed tickets by clicking on the customer from the Support agent workspace. I don't know how else to filter or search for Closed tickets. Yes, new M...
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Shaun Luong commented,
My first workaround was like Xavier Bernard 's automation, but since it was an automation, it can only run on the hour (even when set to 0 hours after ticket is solved), so new messaging tickets we...
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Shaun Luong commented,
Is it possible to use hyperlinks in the proactive messages? When I tried, I couldn't save it due to the error "Message can't include scripts".
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Shaun Luong commented,
What is the "standard" sandbox in the Note at the top of this article? Is it the "metadata premium" sandbox described in the article? If so, you should change the terminology to make it consistent....
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Shaun Luong commented,
The article says: However, an agent's status is automatically set to offline or away when one of the following events is detected: Which one is it? Offline? Away? They're 2 different statuses. Th...
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Shaun Luong commented,
My logo is not being rendered properly in the Messaging web widget. I have tried 3 different sizes of the logo, 1200x290px, 207x50px, and 50x12px: But all 3 sizes render like this: