Shaun Luong
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Recent activity by Shaun Luong-
Rina and Dane, Done: https://support.zendesk.com/hc/en-us/community/posts/5734197029402-Allow-URLs-and-formatting-in-Proactive-Messages
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The URL is not a script. Apparently, any URL or text with "/" is unacceptable. Most URLs have "/" in them except domain names. Zendesk should allow characters like "/" and treat them as text string...
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Hi Dane, I don't understand your answer. When I tried to enter a URL in the proactive message, it gives me an error:
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Kassandra Major Yes, agents can go back and see Closed tickets by clicking on the customer from the Support agent workspace. I don't know how else to filter or search for Closed tickets. Yes, new M...
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My first workaround was like Xavier Bernard 's automation, but since it was an automation, it can only run on the hour (even when set to 0 hours after ticket is solved), so new messaging tickets we...
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Is it possible to use hyperlinks in the proactive messages? When I tried, I couldn't save it due to the error "Message can't include scripts".
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What is the "standard" sandbox in the Note at the top of this article? Is it the "metadata premium" sandbox described in the article? If so, you should change the terminology to make it consistent....
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The article says: However, an agent's status is automatically set to offline or away when one of the following events is detected: Which one is it? Offline? Away? They're 2 different statuses. Th...
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My logo is not being rendered properly in the Messaging web widget. I have tried 3 different sizes of the logo, 1200x290px, 207x50px, and 50x12px: But all 3 sizes render like this:
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There is no "Download" option for my Aarhus (Pro) theme. They know about this and say it's Zendesk's issue to fix. There is a "Download" option for my Copenhagen theme. I am on Zendesk Suite Growth...