Jordan Moore

1. People
2. People advice and troubleshooting
3. How do I bulk delete organizations and users in Zendesk Support?

Yet again, another think that Zendesk painful got wrong. People have asked for this for years. Create the bulk delete already. What's the hold up?

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• Jordan Moore
• Created May 10, 2023 01:58
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Views limitation

Yosef CohenCohen Thank you for the option. But we really do not want a top menu drop-down. We need a full screen views dashboard similar to LovelyViews, with left-hand navigation. We have over 100+...

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• Jordan Moore
• Created April 17, 2023 17:05
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Views limitation

We have only been live for 6 months, and we already have 83 views (all needed to manage work queues). The limit needs to be majorly increased. If you even have a handful of assignee groups, you wil...

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• Jordan Moore
• Created March 31, 2023 06:27
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Internal Chat function while using Zendesk Agent Workspace

PLEASE TURN THIS BACK ON.  There is no valid reason for it not to be on.  Once again, were faced with having to find some sort of cumbersome, subpar, app that doesnt do the job. Our internal team n...

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• Jordan Moore
• Edited March 30, 2023 21:22
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Views limitation

Salvador Vazquez I'm glad to see progress, but honestly, bumping this to just 30 views or putting a limitation on view capacity, is just a band aid. If Lovely Views can accomplish 10x more views, w...

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• Jordan Moore
• Edited March 27, 2023 15:41
• 3 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add categories (subviews, dropdown view) function to Views

Is this ever going to show up on the roadmap? We're paying for a third party app for a feature that SHOULD have been native in ZD from day one. We have 100+ views that are all necessary (especially...

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• Jordan Moore
• Created March 27, 2023 14:19
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Disable / Un-check 'Create follow-up' option

THIS ISSUE HAS BEEN OPEN FOR 6 YEARS!! How do we turn off follow-up tickets. WE DO NOT WANT IT TURNED ON. It's as simple as that.

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• Jordan Moore
• Created March 24, 2023 17:53
• 4 votes

1. Support
2. ...
3. Measuring success
4. Exporting ticket, user, or organization data from your account

Amy Dee the only problem is that Zendesk makes zero effort to tell us what is or is not turned on. I had no clue this option even existed. So I had to go out a buy a 3rd party app (again)...and spe...

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• Jordan Moore
• Created December 01, 2022 23:53
• 2 votes

1. Support
2. ...
3. Measuring success
4. Exporting ticket, user, or organization data from your account

CJ Johnson FINALLY, someone who knows what they are talking about...getting a sincable or timely solution from ZD is near impossible. They just need to allow for table access to our instances so we...

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• Jordan Moore
• Created December 01, 2022 23:45
• 1 vote

1. Support
2. ...
3. Measuring success
4. Exporting ticket, user, or organization data from your account

Unfortunately, that is a dead link.

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• Jordan Moore
• Created November 23, 2022 22:18
• 0 votes