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Olivier Tassinari's Avatar

Olivier Tassinari

Joined Dec 29, 2021

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Last activity Feb 13, 2025

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Latest activity by Olivier Tassinari

Olivier Tassinari commented,

Community comment Feedback - Developer Platform

View comment · Edited Jan 01, 2025 · Olivier Tassinari

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Olivier Tassinari commented,

CommentTicket management

Could we show the email address the deleted ticket is coming from? The API doesn't return them either: https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#list-deleted-tickets.

View comment · Edited Jun 07, 2024 · Olivier Tassinari

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Olivier Tassinari commented,

Community comment Feedback - Ticketing system (Support)

I have the same problem. When I add a link from one Zendesk page to another (using the native Zendesk support cross-page link feature), Zendesk uses (in the final HTML output) a link in this format `https://[domain]/hc/en-us/articles/[id]` but then does a 301 redirection to a `https://[domain]/hc/en-us/articles/[id]-[slug]` once a user decides to visit the link, adding ~200ms of latency to the page load (two .html page load).

I'm sorry, but this is #amateur-hour. Can we fix this? I would expect Zendesk to correct link pages within its own domain. Thanks

View comment · Edited May 05, 2024 · Olivier Tassinari

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Olivier Tassinari commented,

Community comment Q&A - Tickets and email

I have experienced the same issue, conversations don't collapse in Gmail.

View comment · Posted Nov 22, 2023 · Olivier Tassinari

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Olivier Tassinari commented,

Community comment Feedback - Ticketing system (Support)

View comment · Posted Jan 29, 2023 · Olivier Tassinari

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Olivier Tassinari commented,

CommentAdditional ticket channels

How can we disable the tabs entirely?

It would be much better for me to use Chrome's tabs for the same purpose (the tabs are better implemented by Chrome than by Zendesk).

View comment · Posted Sep 24, 2022 · Olivier Tassinari

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Olivier Tassinari commented,

CommentFormatting and customizing your email

> The default formatting for Zendesk Support emails is nice if you're setup as a ticketing system.

I think that it would be great to explain why it's nice. I would like to understand the tradeoff taken. In practice, I can't wrap my head around why Zendesk has the current default email template, or why the UX is superior.

 

 

View comment · Edited Apr 17, 2022 · Olivier Tassinari

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