olivier

1. Community
2. Feedback - Ticketing System (Support)
3. Change sender address when creating a NEW ticket on behalf of the requester

You can use https://www.zendesk.com/marketplace/apps/support/46799/select-an-address/.

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• olivier
• Created January 29, 2023 12:29
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Trigger Conditions: Sender email address

Freshdesk supports this, e.g.  

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• olivier
• Edited November 07, 2022 00:09
• 1 vote

1. Agent guide
2. Additional ticket channels
3. Using ticket tabs to manage conversations

How can we disable the tabs entirely?It would be much better for me to use Chrome's tabs for the same purpose (the tabs are better implemented by Chrome than by Zendesk).

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• olivier
• Created September 24, 2022 11:40
• 1 vote

1. Email
2. Email documentation
3. Setting up an unformatted email template

> The default formatting for Zendesk Support emails is nice if you're setup as a ticketing system.I think that it would be great to explain why it's nice. I would like to understand the tradeoff ta...

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• olivier
• Edited April 17, 2022 12:38
• 0 votes