Pam Carter
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Last activity
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Activity overview
Latest activity by Pam Carter-
Pam Carter commented,
This article is outdated. The reference to the below is old - you have to go to the new admin area to be able to access user fields.
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Pam Carter commented,
John, That did not work for us. We have multiple brands and it caused me to get locked out of the system. It may work if you only have 1 brand but for us, having multiple brands, it does not work...
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Pam Carter commented,
Dave, So you are saying, if operating hours end while an agent is on a chat, any chats waiting in queue will just sit there until the Agent works those chats? So it is after business hours and the...
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Pam Carter created a post,
More VM options
AnsweredAs a client of Zendesk, I would like to be able to have more options to meet business needs of my company's clients: I would like to suggest the following enhancements: 1. Distinguish VM that is ou...
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Pam Carter commented,
What happens to those chats that were in queue but now it is after hours? Do they get a chat message stating it is after hours and push to a ticket? how does that work?
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Pam Carter commented,
This article needs updating. Here are the instructions we were given To assume an agentidentity:use the URL: [yoursubdomain].com/users You'll be taken to a list of users Click on Agents below the...
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Pam Carter created a post,
Outdated Articles
I am new to Zendesk and in the middle of implementation and I have to say I am more than disappointed. Your implementation process is that the clients sets up everything on their own and that they...