
Steve Plichta
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Total activity29
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Last activity
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Activity overview
Latest activity by Steve Plichta-
Steve Plichta commented,
We are only allowed to use Chrome in our org. What is the status of fixing the Chrome download bug?
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Steve Plichta commented,
Moss Jen C, I may be mistaken, but I believe all that you'd need to do in order to be able to use the custom agent statuses but NOT have anything automatically assign tickets to agents would be to ...
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Steve Plichta commented,
In the article above, it was mentioned that... 'An agent must have fewer open tickets or active messaging conversations than the defined maximum capacity for that channel to have spare capacity' ...