Steve Plichta
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Total activity34
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Last activity
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Activity overview
Latest activity by Steve Plichta-
Steve Plichta commented,
We are only allowed to use Chrome in our org. What is the status of fixing the Chrome download bug?
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Steve Plichta commented,
Moss Jen Cole, I may be mistaken, but I believe all that you'd need to do in order to be able to use the custom agent statuses but NOT have anything automatically assign tickets to agents would be ...
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Steve Plichta commented,
Barry, When you put it that way, I guess it makes sense. LOL. I can't really think of any other way of doing it. Thanks! Steve
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Steve Plichta created a post,
Unified Agent Status Dashboard
AnsweredAre there plans for a dashboard that Zendesk admins can use to see and/or set the current status for all agents, similar to the Agent Activity screen in Talk?
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Steve Plichta created a post,
Does the early bird get all the worms?
AnsweredAssuming the following scenario... All agents have 0 open tickets assigned to them before setting themselves to offline for the night. Capacity limit for these agents is set to 5 5 email tickets c...
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Steve Plichta commented,
In the article above, it was mentioned that... 'An agent must have fewer open tickets or active messaging conversations than the defined maximum capacity for that channel to have spare capacity' ...
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Steve Plichta commented,
The article above states "...the agent connectivity feature changes the status of an agent to offline when it detects the following events: An agent closes the Agent Workspace without signing out"...
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Steve Plichta commented,
Since the Omnichannel Routing (OCR) EAP only assigns tickets to agents that are marked as online, and if you assume all agents close their browsers at the end of a day, does this mean that the firs...