Steve Plichta
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Recent activity by Steve Plichta-
Unified Agent Status Dashboard
AnsweredAre there plans for a dashboard that Zendesk admins can use to see and/or set the current status for all agents, similar to the Agent Activity screen in Talk?
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Does the early bird get all the worms?
AnsweredAssuming the following scenario... All agents have 0 open tickets assigned to them before setting themselves to offline for the night. Capacity limit for these agents is set to 5 5 email tickets c...