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Vivek Buthello

Joined Jul 12, 2022

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Last activity Feb 12, 2024

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ACTIVITY OVERVIEW

Latest activity by Vivek Buthello

Vivek Buthello commented,

Community comment Feedback - Chat and Messaging (Chat)

Why ZD subscribers are restricted from good features !! Are these only restricted for ZD and not to their clients !!!!

View comment · Posted Feb 12, 2024 · Vivek Buthello

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Vivek Buthello created a post,

Post Feedback - Ticketing system (Support)

We get tickets for issues multiple clients but the concern/issue is related to same concern.

We use to escalate this to development team while escalating/assigning to development instead of assigning N number of tickets We want to create one ticket with case details and assign this to development.

so for this I want unique series so that can manage escalated tickets easily and wont create mess at escalation level.

Posted May 05, 2023 · Vivek Buthello

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Vivek Buthello created a post,

Post Feedback - Chat and Messaging (Chat)

when we use Bot in Social media, When client DM it search DM text instead of offering Bot Flow.

Posted Jul 26, 2022 · Vivek Buthello

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Vivek Buthello commented,

Community comment Feedback - Chat and Messaging (Chat)

As observed Zendesk Bot wont allows user to Jump on Top or beginning even when they communicating with Bot but it gives Start Over button if they search something not listed in Guide, so cant we get this start Over button in Designing option so where ever needed can add this and Just ask user to click on it. 
After raising request to agent it remains in same state till the time case is open is second drawback of Bot. Looking for immediate solution on this.

View comment · Posted Jul 12, 2022 · Vivek Buthello

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