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Aron Coyle
Joined Nov 01, 2023
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Last activity Nov 01, 2023
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Aron Coyle commented,
This would be very useful when supporting larger companies with a large user base. It allows owners and key points of contact on the customer side to keep current and up to date on all of their account tickets without having to read through a list of tickets every time.
It also reduces the friction when those users do need to get involved in tickets where they were not cc'd by the end user who raised the ticket and will make it quicker for the support team and the customer to get to the resolution
View comment · Posted Nov 01, 2023 · Aron Coyle
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