Clayful
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Last activity
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Activity overview
Latest activity by Clayful-
Clayful created a post,
Enable messaging triggers to pick up emojis
I would like our supervisors to be notified if a user uses an inappropriate emoji (ie 🍆), we can flag it. Currently emojis cannot get picked up by triggers.
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Clayful commented,
Maybe... if we're talking about the same "list" - its the list of messages within the ticket, not the list of messages in the slack side conversation window. You see how in the screenshot the sl...
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Clayful commented,
Thanks Toby Sterrett, appreciate the follow up. I thinkkk I get what you mean by stuck but I don't think that's the issue. I think it's that before it used to show up within the conversation at th...
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Clayful commented,
Thank you, Toby Sterrett!!!! 🙏
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Clayful commented,
Thanks Toby! We did submit a ticket - #10131509. If you see the conversation here - it threads but from when the message was first sent, not in real time as it used to. So as an agent is having th...
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Clayful commented,
Hi! Were any changes recently made to how these side conversations work? Before, as new messages came in from Slack, the latest messages would show up within the conversation so it was very easy t...
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Clayful commented,
Hey Jen, Frankly - it's a mess 😅 We're using the SFDC ID as the external field which for some reason ends up getting populated as the Web User ID (but doesn't get recognized as the external ID or t...
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Clayful commented,
Hey Kevin Konings wondering if you ever heard back about your second point there? We're running up against the same problem which defeats the purpose of authenticating the user if we're not able to...
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Clayful commented,
Hi! How can I set up a role that provides access to the chat product? I set up the role to have these permissions but the chat box (below) remains unchecked. I need to provision accounts to new age...