Nikki
-
Total activity121
-
Last activity
-
Member since
-
Following0 users
-
Followed by1 user
-
Votes24
-
Subscriptions39
Activity overview
Latest activity by Nikki-
Nikki commented,
Thanks for the advice. I'll look into Messaging, especially once proactive messaging is available.
-
Nikki commented,
Thanks for the ideas. At first glance, authenticated visitors might be the best solution, but we're not likely to move that direction right now. I was looking for a solution that I could handle mys...
-
Nikki created a post,
Chat: apply tags to end user in Support (not only to one chat session)
AnsweredFeature Request Summary: Chat triggers should allow me to use user tags in conditions or actions. Description/Use Cases: I have a user tag indicating that the user is an "administrator" role on...
-
Nikki created a post,
Chat: continuity of user over sessions
AnsweredFeature Request Summary: Chat should recognize the same end user from one visit to the next, and therefore let me use a checkbox in a trigger such as "Fire only once per user" -- referring to a *...
-
Nikki commented,
I think that my request here is the same but just on regular Chat, and we don't use SSO. Someone starts a chat, but that person has previously had an email ticket exchange with me before. Once they...
-
Nikki commented,
I agree, this would be helpful.
-
Nikki commented,
Dainne Lucena I think it would help if someone just reviews all of my chat triggers with me! Should I reach out to my account manager or should I speak with you or another chat expert?
-
Nikki commented,
Prakruti Hindia I believe that you've misunderstood the request. You're talking about a time when the end user is waiting on the agent to reply. The request is when the end user has been inactive. ...
-
Nikki commented,
So just to re-state: When "fire only once per visitor " is enabled then Joe Schmoe will only see that message once ever (on that browser / unless cleared cache / etc) Whereas if you want Sally Smi...
-
Nikki commented,
Hi Darren Blakemore I'm new to Chats (long-time ZD user though) but the way to do this, as far as I see, is to use Chat Triggers. You can set up something like "if user is still on site but no agen...