Nikki
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Total activity128
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes25
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Activity overview
Latest activity by Nikki-
Nikki commented,
For Visitor Page URL contains does this consider every single part of the URL? Or only the base part? Example: https://qademo.timestudy.co/Admin/AccessRights.aspx?id=45#step=5 Can I trigger a proac...
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Nikki commented,
For Goal URLs using "equals" can we use a wildcard character? And/or will it still count url matches if there's a parameter at the end of the URL? example: www.blahblah.timestudy.co/Admin/trackedpa...
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Nikki commented,
It looks like the theme I have selected ("Role Theme") doesn't have a button for edit code. When I try to Customize other themes, I do see the "edit code" button. Could you confirm that it's just a...
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Nikki commented,
Thanks for the advice. I'll look into Messaging, especially once proactive messaging is available.
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Nikki commented,
Thanks for the ideas. At first glance, authenticated visitors might be the best solution, but we're not likely to move that direction right now. I was looking for a solution that I could handle mys...
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Nikki created a post,
Chat: apply tags to end user in Support (not only to one chat session)
AnsweredFeature Request Summary: Chat triggers should allow me to use user tags in conditions or actions. Description/Use Cases: I have a user tag indicating that the user is an "administrator" role on...
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Nikki created a post,
Chat: continuity of user over sessions
AnsweredFeature Request Summary: Chat should recognize the same end user from one visit to the next, and therefore let me use a checkbox in a trigger such as "Fire only once per user" -- referring to a *...
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Nikki commented,
I think that my request here is the same but just on regular Chat, and we don't use SSO. Someone starts a chat, but that person has previously had an email ticket exchange with me before. Once they...
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Nikki commented,
I agree, this would be helpful.
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Nikki commented,
Dainne Lucena I think it would help if someone just reviews all of my chat triggers with me! Should I reach out to my account manager or should I speak with you or another chat expert?