Nikki
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Total activity52
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Last activity
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Activity overview
Latest activity by Nikki-
Nikki created a post,
Billing admin / Owner as light agent
Feature Request Summary: We should be able to set our billing admin and/or owner as a light agent. Description/Use Cases: Our CEO is our billing admin and owner. They are the only one who can...
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Nikki commented,
I really wish that we could set a Light Agent as our billing admin. The billing admin (who is actually our CEO) doesn't make public replies or need other features of a full admin - just should have...
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Nikki commented,
Christianne - can't you just make it a required field? Marco Valle You are talking about when looking at it as an end user or as an agent? If an end user - then I don't think it defaults to visib...
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Nikki commented,
Constantine Kuks[CSOC] Does using the optional ticket field "description" (shown below the ticket field type) not serve your needs?
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Nikki commented,
Hi - I don't believe I'm supposed to be the requester on this ticket!
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Nikki commented,
Gustavo Oliveira - thanks for the tip about the article “Understanding the relevance score in search results” -- that was very informative!
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Nikki commented,
Zach Brown I don't know if you'll like this suggestion, but the first idea that came to my mind was to use labels to make the later articles blacklisted to never show. Then your first articles will...
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Nikki commented,
Matthew Sammut - oh man, I HATE Freshdesk merge! It's so messy as far as showing all the comments, and it's also difficult to find the tickets to merge. However, I agree that the ZD merge could use...
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Nikki commented,
Ohhhh, I found the answer to my question from here: https://support.zendesk.com/hc/en-us/articles/4408883152794-Adding-custom-fields-to-your-tickets-and-support-request-form If you have a single...
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Nikki commented,
I have only had one ticket form, a very simple one. I'm creating my second. I created a bunch of new ticket fields and then added them to my new form (which is currently agent-only, until I'm ready...