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Magdalena Białkowska-Gulowaty Advisor
Joined May 26, 2022
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Last activity Dec 07, 2022
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Latest activity by Magdalena Białkowska-Gulowaty Advisor
Magdalena Białkowska-Gulowaty Advisor created a post,
Hi Zendesk Team,
Several Clients I've been working with have reported the need of having Zendesk perform set of activities, including the condition of who the ticket follower is or not or whether the ticket Follower field is empty or not.
Such conditions can't be configured in Zendesk Triggers - is this something you are having in your enhancements pipeline?
Magdalena
Posted Dec 07, 2022 · Magdalena Białkowska-Gulowaty Advisor
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Magdalena Białkowska-Gulowaty Advisor created a post,
Hi Zendesk Team,
Several Clients I work with with have inquired about possibility of using the Followers field in Explore - the inquiry is not only related to how many followers are there on the ticket, but also being able to report / export / filter the actual followers' values - based on ticket information (similarly as it can be done with other Zendesk system fields).
Is this something you are thinking about enhancing Explore with?
Magdalena
Posted Dec 07, 2022 · Magdalena Białkowska-Gulowaty Advisor
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Magdalena Białkowska-Gulowaty Advisor commented,
I'm voting for this functionality as well.
We have received questions on such functionality from several clients already and we observe the increasing need for it.
View comment · Posted Aug 30, 2022 · Magdalena Białkowska-Gulowaty Advisor
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Magdalena Białkowska-Gulowaty Advisor commented,
Good day!
I am also keen on this enhancement. For the same reason as Bruno - keeping the interested party up to date (via emails) and at the same time set expectations on tickets resolution time.
View comment · Posted May 26, 2022 · Magdalena Białkowska-Gulowaty Advisor
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