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Ashley Smyth's Avatar

Ashley Smyth

Joined Nov 01, 2022

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Last activity Dec 29, 2023

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ACTIVITY OVERVIEW

Latest activity by Ashley Smyth

Ashley Smyth created a post,

Post Q&A - AI and automation

hello

has any one connected live map software to answerbot before, I'm looking to link either here mpas or google maps to my bot chat in messaging 

Posted Jun 08, 2023 · Ashley Smyth

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Ashley Smyth commented,

Community comment Q&A - AI and automation

following this, im using messaging  - bot chat and want to use AI as response, doesn't have to be chat GPT

Varun Kumar have tou tries zapier chat?

 

View comment · Posted Jun 05, 2023 · Ashley Smyth

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Ashley Smyth created a post,

Post Developer - Zendesk APIs

hello, has any one managed to creaate an API call from the flow builder on message to zendesk ticket fields.

Im trying to make a process where a user inputs an email and member ID and we can check if this is true, its telling me to make a connection but I keep getting a 401 error message 

Posted May 22, 2023 · Ashley Smyth

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Ashley Smyth created a post,

Post Feedback - Ticketing system (Support)

adding the ability to use speech - to - text software in live chat or messaging 

Posted May 16, 2023 · Ashley Smyth

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Ashley Smyth created a post,

Post Q&A - AI and automation

hello, 

does anyone know a way that if a user uses abusive language to an answer bot it can understand that and respond?

eg a user says your company is S@~:@t  

answer bot says  - please don't swear at me

Posted May 09, 2023 · Ashley Smyth

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Ashley Smyth created a post,

Post Q&A - Chat, messaging, and widgets

Im looking into setting up messaging web widget, does any one know if the web widget is visible to my end users during set up, or do I have to push publish or save to make it visible 

Posted Apr 28, 2023 · Ashley Smyth

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Ashley Smyth created a post,

Post Developer - Zendesk APIs

as an admin i want to be notified when a guide document has been added or edited, has any one found a way how to do this? ideally to a slack channel or email 

Posted Apr 14, 2023 · Ashley Smyth

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Ashley Smyth commented,

Community comment Feedback - Help Center (Guide)

Ryan McGrew is this updated yet?

View comment · Posted Apr 14, 2023 · Ashley Smyth

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Ashley Smyth commented,

Community comment Q&A - Workforce management

you can set views for users in the admin dashboard under views tab name sure your agents are in groups then then add the group to the view

View comment · Posted Apr 14, 2023 · Ashley Smyth

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Ashley Smyth created a post,

Post Feedback - Help Center (Guide)

Hello

 

As a Admin for Guide I want to receive notifications when a article is published or edited 

Posted Apr 13, 2023 · Ashley Smyth

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