Ashley Smyth
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Last activity
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Recent activity by Ashley Smyth-
connect herempas/googlemaps to messaging answerbot
hello has any one connected live map software to answerbot before, I'm looking to link either here mpas or google maps to my bot chat in messaging
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API call from messaging to ticket fields
hello, has any one managed to creaate an API call from the flow builder on message to zendesk ticket fields.Im trying to make a process where a user inputs an email and member ID and we can check i...
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speech to text
adding the ability to use speech - to - text software in live chat or messaging
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answerbot
Im building an answerbot at the moment with Zendesk messaging does any one know if Zendesk can use talk-to-text or can any one recommend anything that plugs in?
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messaging - answerbot abusive messages
hello, does anyone know a way that if a user uses abusive language to an answer bot it can understand that and respond?eg a user says your company is S@~:@t answer bot says - please don't swear ...
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is web widget is visible to my end users during set up?
AnsweredIm looking into setting up messaging web widget, does any one know if the web widget is visible to my end users during set up, or do I have to push publish or save to make it visible
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guide - alert when a document has been changed or created
as an admin i want to be notified when a guide document has been added or edited, has any one found a way how to do this? ideally to a slack channel or email
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Guide notification
Hello As a Admin for Guide I want to receive notifications when a article is published or edited
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sidebar conversation
if an agent creates a sidebar conversation, when the internal note saves on the ticket, does this class as an activity so if I report on how many internal comments agent X has made will this show e...
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advise on AI and ML
Hi every one Our company is exploring and wanting to implement AI and ML (artificial intelligence and machine learning) to better our customer experience and automate processes Does anyone have hin...