I. Smit
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Last activity
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Activity overview
Latest activity by I. Smit-
I. Smit commented,
Marjana CowanFair and understandable point. But on the other side, not all processes are the same and every company has made/is making its own choices that way. In our case, by the way, this is no...
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I. Smit created a post,
add private mail to existing ticket
It is very unfortunate that it is not possible for an agent to link an email message from his/her private mailbox to an existing ticket using, for example, the syntax #ticket 123.In some cases, the...
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I. Smit commented,
It is very unfortunate that it is not possible for an agent to link an email message from his/her private mailbox to an existing ticket using, for example, the syntax #ticket 123
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I. Smit commented,
@...Unfortunately, this option does not support rich text formatting. In addition, the link you show is fairly short. But imagine you want to link to a longer link, such as: "https://zoek.officiel...
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I. Smit commented,
Is there a way to copy the field conditions in a form, which are set at the end user, to the agent? I have a form with over 100 conditions at the end user. I want to copy these conditions to the ag...